Yes! We're 100% New Zealand owned and operated, based in Ashburton. 

No, sorry, not at this stage. This is something we may look at in the future.

No, not at this stage.

We accept Visa and Mastercard via Stripe along with Afterpay, Humm & Laybuy.
Bank transfer can be arranged upon special request.

You'll be prompted during checkout to enter a coupon code if you have one. Once applied, you will see the discount take effect. If you have any problems with it not working, please get in touch via our contact page.

There could be a number of reasons for a faulty coupon code. Send us a message through the contact page and we'll get it sorted asap.

We use CourierPost & Fastway as our couriers to ship around New Zealand. We have found them to be quick and reliable. We also offer pick-up in Ashburton (NZ) by prior arrangement only.

We have 3 parcel sizes (Small, Medium & Large). Each have a flat rate for Urban and another for Rural. 

Small: $5.00 Urban / $9.00 Rural
Medium: $8.00 Urban / $12.00 Rural
Large: $10.00 Urban / $14.00 Rural

For more information about our parcel sizes and ordering multiple items, please visit our Shipping page.

Yes, for those in the Ashburton (NZ) area, you can contact us prior to making an order to organise a pick-up. We'll give you a single-use coupon code that will give you 'free shipping' during checkout and arrange a time for collection.

Yes! All CourierPost parcels have a tracking code. We'll send this to you as soon as your purchase has been packaged for the courier to pick-up.

We ship from Ashburton (NZ). All of our stock, excluding clothing, is here, ready to be shipped. 

Clothing: Our clothing is printed to order so it can be customised if necessary and we don't have unwanted stock sitting around. We source our clothing from multiple places, including overseas suppliers, hence the delayed shipping time.

Yes, by special request. We'll be looking at shipping to Australia in the future, but for now, if you wish to purchase from outside of New Zealand, please contact us before placing an order.

Complete your order before 12pm, Monday - Friday, and we'll get it on the courier the same day. Once CourierPost have your parcel, we expect it to take 1-3 days to reach you.
During peal times of the year, like Christmas, the couriers can become very busy. Please allow an extra few days for delivery during these times.

Yes. If you can contact us as quickly as possible, before we have packaged and dispatched your order then we are happy to make any changes or process a refund.

We'll supply you with a tracking code once your parcel is packed and ready for CourierPost or Fastway to pick-up. You can click on the tracking code in the email to be taken to the correct website and they will update you with your parcel location and status.

During busy times of the year like Christmas, we can experience delays with courier deliveries. Please allow an extra few days for delivery during these times.

Yes. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more information and to request a refund, visit our Returns page.

Our full returns police can be found here.

To complete your return, we require you to read through our Returns policy and complete our Request a Refund form at the bottom of the Returns page.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

For our full Returns policy, visit our Returns page.

No, we source all our products from local New Zealand based retailers and some international sellers.

We source our products from both New Zealand based retailers and international sellers.

Yes we do! We specialise in restoring pre-owned Lego sets to give them a second-chance with another excited family. We clean and sort the pieces into sets, replace any broken or damaged bricks and stickers before sealing them in paper bags. 

Yes. We're happy to take your request and try our best to source the item you're looking for. Send us a message via our Contact page and we'll be in touch.

If you purchased a factory sealed Lego set from us, please register the missing pieces directly with Lego.com and they will send them to you.

If you purchased a pre-owned, restored set, please get in contact with us and we'll arrange the replacement pieces for you.

No, but we recommended it. Having an account means you keep a record of all past orders, tracking information and everything you'll need if you want to return anything.

Visit the My Account page in the main menu of our website. Complete the fields under the heading Register and you're all done.

You can check and update your details by logging into your My Account page.

When you visit the My Account to log into your account you will find a link under the Log in button that says "Lost your password?". Click on this and follow the prompts. It will help you to re-set your password. 

If you get stuck for any reason, please get in contact and we'll sort it for you.